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Every plan has every piece of Pult: inboxes, pages, flags, triage, approvals and agents. Plans differ in how much you use, and in how many addresses your status page checks and how often. Team and up can serve the status page from your own domain. Business adds audit log export, and Enterprise adds SSO and data residency. See pricing for the numbers.

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Who you pay for

On monthly plans you pay for the people who used Pult in the month: anyone who opened the console or used its API as themselves. Someone who’s in the organization but didn’t sign in that month costs nothing. Agents never count. Yearly plans are for a set number of seats, at a lower price. If more people start using Pult than you have seats for, add seats from the billing page.

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Usage

Plan and billing, in the organization’s settings, shows this month’s active people, items and triage runs against what the plan includes. Usage starts again on the first of each month.
  • Items: going over never loses anything. Pult keeps taking every item your app sends.
  • Triage: on Free, triage stops for the rest of the month once the included runs are used up, and items wait for a person. On paid plans it keeps going, and runs beyond what’s included are billed at the plan’s rate.
  • People, projects, environments and agents: when a plan’s limit is reached, adding another asks you to upgrade. Environments in your config beyond the plan’s limit aren’t created until you do.
  • History: timelines and the audit log keep events for as long as the plan says, and older ones are removed.

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Paying

Payments go through Polar, which handles invoices and sales tax. Prices are in dollars in the US and the same numbers in euros everywhere else. Organization admins upgrade from Plan and billing and manage cards, invoices and cancellations from Manage billing. Canceling keeps your plan until the end of the period you paid for, then the organization moves to Free. Nothing is deleted, though history beyond Free’s 30 days is removed over the following days.